Conflict is present in all aspects of our lives. Our personal, professional, and emotional health is greatly affected by how successfully we manage conflict. Some thrive on conflict, others shrink away from it, and no matter what your tendencies are you must understand them to interact successfully with others.
Thomas Kilmann Conflict Mode gives you a process to gain a basic understanding of the background and theory of conflict management and five strategies for handling conflict.
- Learn the different ways in which people react on conflict situations
- Find your preferred strategies on situations of conflict
- Plan how to use strategies of conflict resolution more effectively at work