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The business of
business is people

~Herb Kelleher

Leading and managing people whilst juggling demanding workloads can be complex. Our team are committed to developing people; we help you add more by expanding upon your interpersonal skills.

We can tailor the full breadth of our learning ensuring that our training, coaching and consulting is the right fit for you, your team and your business. 

 

MANAGEMENT & LEADERSHIP

Workplace leadership is a key factor in the underpinning of quality workplace relationships. The standard of leadership behaviour impacts vastly upon the way people feel about the workplace and their role within it. Leadership behaviour is critical in setting the example for optimal practises in the workplace.

Leaders who behave as a coach are valued highly by their team and workplace. A true coach is available, providing support to their team when needed, encouraging autonomy without micro managing. There is an expectation that leadership requires a variety of approaches to suit the differing needs of each member of the team, helping out when needed, fostering an environment conducive for trial and learning. *

it's about you How you manage, lead and succeed

Our management and leadership learning and coaching can include the following:

  • Management and leadership, what is the difference?
  • What are your roles and responsibilities?
  • Identifying your strengths and areas for improvement
  • Models of leadership
  • Your leadership style
  • Your work goals
  • Managing up
  • Networking
  • DiSC ® - Building a Greater Self Awareness
  • Emotional Intelligence (EI)
  • How to find time to fit everything in
  • Giving a great presentation
  • How to give your team members the skills and knowledge they need to be successful.

*Source Simply the best Workplaces in Australia, Dr. Daryll Hull & Vivienne Read, The University of New South Wales

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TEAM

The quality of working relationships means people relating to each others as colleagues, co-workers and friends. Supporting each other, and helping get the job done. * 

It sounds like teamwork to Us

Our team learning and coaching can include the following topics:

  • How teams behaviour and stages of development
  • Do you have a team of champions or a champion team?
  • How team consultation works
  • My Everything DiSC® and team culture
  • DiSC® improving team effectiveness
  • DiSC® managing conflict and resistance
  • Managing conflict - Thomas Kilmann Conflict Mode Instrument

*Source Simply the best Workplaces in Australia, Dr. Daryll Hull & Vivienne Read, The University of New South Wales

MANAGING INDIVIDUAL PERFORMANCE

One of the key drivers of a successful business is passion. Some workers quite unashamedly say that they love working in their workplace. *

Sounds great doesn’t it.

investing in the individual, encouraging personal growth

Our Managing Individual Performance coaching and learning look at the following topics: 

  • Getting the right people - recruiting, selecting and inducting
  • Setting goals for team members
  • Teaching skills so they stick
  • Having coaching conversations so they can GROW
  • Managing poor performance
  • Having those difficult conversations
  • Managing up and across
  • DiSC®  communication and motivation

*Source Simply the best Workplaces in Australia, Dr. Daryll Hull & Vivienne Read, The University of New South Wales

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CUSTOMERS & CLIENTS

The basic aim of any business is to give the customer the best possible experience, focusing all of our activities; our strategy, systems, and people on the customer experience. In some cases the quality of that customer or client interaction is the thing that sets us apart from our competitors. 

We love them!

Our Customer and Client learning and coaching can include:

  • Frontline customer service at its best
  • Internal customer service
  • Managing customer service in your business, we help you develop your customer service management system, processes and people
  • DiSC® learn to read and respond to your customers

TRAIN THE TRAINER

Training and facilitating is about helping people to function effectively, to become their best. The simple fact is that facilitation is not about you. It's about the group. Your purpose as facilitator is to guide people to an agreed destination or outcome. You may point them in the right direction, make suggestions and take steps to enhance the experience for everyone. 

great facilitators are the guide at the side,
not the sage on the stage!

Your role is to:

  • Ask questions
  • Elicit participation
  • Aid in the generation new ideas
  • Challenge the group
  • And of course have some fun, make it engaging.

The topics we can cover are:

  • What is facilitation, the role of the facilitator, the process and about your participants?
  • About adult learning
  • Defining your objectives, what are your required outcomes?
  • Planning your session content
  • Tools and techniques to engage everyone
  • What about those disruptive participants?
  • Evaluating how it all went

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CONTACT US

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